I think I've got a virus! What should I do?

If you do not have antivirus software we recommend Norton Anitvirus which will download in under a 20 seconds at broadband speeds. For increased protection we recommend Internet Security 2009 or Norton 360. If you have antivirus or internet security software on your PC follow the simple steps below.

• Don't act in haste. Resist the urge to panic and switch the machine off; it won't do anything to solve the problem.
• Follow the on-screen advice. Your security software, having detected potential virus activity, will often automatically delete the suspect files, and then suggest you run a complete scan to ensure there aren't other infections. Simply follow the instructions given.
• If you're not sure what to do, call a support line. A good security package will offer telephone support to help guide you through particularly difficult tasks. Ring and explain your problem.
Disconnect from the Internet. If you're on hold or waiting for an expert to turn up, disconnect your machine from the Internet. That way, the infection won't be able to spread to other computers. If you don't have Internet security software installed disconnect from the Internet and turn off the PC, then either:
• Buy security software, reboot your PC and install the software. It will scan your system as it loads; or
If you don't want to buy and install Internet security software, you can restart your PC, reformat your hard drive, and restore your data from back-up files.

It's important to note that there are removal techniques for different types of threats like computer viruses, spyware, trojans and worms. Because of these complexities, that's why it's best to stick with a market leading computer security software vendor like Norton to navigate you through the tricky procedure of removing a computer security threat.

My identity has been stolen! What do I do?

If you find your personal details have been stolen, there are a few steps you should take immediately:

1. Contact the police.
2. Contact your credit providers so you're not charged for any debts incurred.
3. Carefully review your bank and credit card statements to identify what, when and where questionable charges to your account(s) have occurred.
4. Register with the Australian Identity Protection Register (the police will work with you to do this if your identity is stolen).
5. Record all correspondence you make regarding this issue.

Norton's world beating virus detection and removal products are currently on special:

Norton Antivirus 2009	Norton Internet Security 2009	Norton 360